Refund policy

PRICES AND PAYMENT
Each item is listed with a price including VAT. In the shopping cart, you can see the total price including all fees, VAT, shipping and payment. Payment terms are indicated in the shopping cart depending on the selected payment method.

Shipping conditions are specified in the shopping cart depending on the selected shipping method.

RIGHT OF WITHDRAWAL
Your right of withdrawal (the withdrawal period) is valid for 14 days. Your message to us must clearly state that you regret it. The cooling-off period begins on the day you received the item or a substantial part of it. If the agreement concerns a custom-made item - or an item that has been given a clear personal touch, the cooling-off period begins on the day we provide information.

You do not have the right of withdrawal if:

The service started during the cooling-off period with your consent, the price is dependent on the fluctuations of the financial market, for example a share, the goods due to their nature cannot be returned, the seal has been broken on sound or image recordings or computer programs. Sealing also refers to technical sealing.

When you have exercised your right of withdrawal:

You are obliged to keep the item in the same good condition as when you received it. You may not use it, but of course carefully examine it. If the product is damaged or lost due to your carelessness, you lose the right of cancellation.

WARRANTIES AND SERVICE
If the item is damaged in shipping, it will be replaced upon presentation of a photo of the damage within 7 days of delivery. Contact us by email in that case.